Customer Care Associate (English and Arabic Speaker)
Role overview
Who are we? Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.
About the Role: • Office and home based • 5-day work per week (Monday to Sunday) • Fluent Arabic and English Speaker is a MUST
Responsibilities : • Manage customer calls and request relevant information • Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries • Liaise with Logistics, After Sales Service and global boutiques on daily basis • Follow up the offline store enquiries and complaints • Other ad-hoc projects assigned by the manager
Requirements • Minimum 3 years relevant experiences in customer service/ luxury retail field • Proficient with MS Office • Fluent Arabic and English . Any other language will be a bonus. • Able to work independently with minimal supervision • Proactive, patient and committed • Great communication and interpersonal skills • Immediately available is highly preferred
This position is based in Dubai.
Benefits Why Join APM? • Global, Dynamic Team: Diverse and energetic workforce. • Growth Opportunities: We support your professional development. • Collaborative Culture: Teamwork and open communication. • Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.
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