Customer Service Representative Administrative Assistant

We're hiring a Customer Service Representative – Administrative Assistant to support our customers and internal teams across the UAE and Saudi Arabia . This is a remote role combining frontline customer communication with reliable administrative support. You'll be the friendly first point of contact for customers, while also helping keep records, schedules, and daily operations organized. This role is ideal for someone who enjoys solving problems, communicating clearly, and staying on top of details—while working independently from home. Key Responsibilities Customer Support (Primary) Respond to customer inquiries via email, chat, and phone/WhatsApp in a professional and helpful tone. Handle common questions related to registration, onboarding, account access, schedules, and general support needs. Troubleshoot basic issues, guide customers through next steps, and escalate complex cases to the appropriate team. Follow communication guidelines to ensure customers receive consistent, accurate information. Maintain a high level of customer satisfaction by being responsive, empathetic, and solution-focused. Document customer interactions, outcomes, and follow-ups in the CRM or support tracker. Administrative Support (Secondary) Support the team with admin tasks such as data entry, updating records, organizing documents, and maintaining accurate files. Help coordinate schedules and meetings, including sending reminders and tracking attendance when required. Prepare and maintain simple reports (e.g., daily support volume, resolution notes, candidate/customer status lists). Assist with onboarding coordination, including checking submitted forms and confirming required details are complete. Ensure tasks are completed on time, and communicate clearly when anything is missing or needs clarification. What Success Looks Like Customers receive accurate responses quickly, with clear steps and a friendly experience. Support tickets and inquiries are documented properly, and follow-ups happen without delays. Admin tasks (records, reports, trackers) are completed accurately and kept up to date. You can manage multiple priorities while staying organized and dependable. Requirements Experience: 1+ year in customer service, virtual assistant work, admin support, call center, or similar. Communication: Excellent written and verbal communication. Languages: English required Arabic is a strong advantage (especially for Saudi Arabia and UAE customers) Tech skills: Comfortable using tools like Google Sheets/Excel, email platforms, CRMs, and chat tools. Remote readiness: Reliable internet, a quiet workspace, and ability to work independently. Strong attention to detail and ability to follow instructions and processes. Nice to Have Experience handling support via WhatsApp Business, live chat systems, or ticketing tools (e.g., Zendesk/Freshdesk). Familiarity with customers and cultural communication norms in the GCC region. Experience with onboarding, scheduling, or administrative coordination. Work Setup & Schedule Location: Remote (UAE or Saudi Arabia candidates preferred; open to nearby time zones if you can align). Time zone coverage: Must be able to support Gulf Standard Time (GST) and/or Arabia Standard Time (AST) hours. Hours: Flexible depending on team needs; may include set shifts or overlapping coverage windows. Equipment: You must have a laptop/desktop, stable internet, and headset for calls if needed. Compensation & Benefits Competitive compensation based on experience and location. Remote work flexibility. Training, scripts, and support processes provided. Opportunity for growth into senior support, team lead, or operations/admin roles based on performance.