Hostess - for Lifestyle dining restaurant in Dubai
Role overview
Our client a very successful and award winning restaurant group in Dubai is seeking a highly motivated and dynamic individual to join their team as a Hostess. They are a leading hospitality company in their segment serving guests in Dubai since about 15 years. They require a customer-oriented individual to be the first point of contact with our guests and provide excellent service, maintaining high standards of safety, hygiene, quality, and customer service.
Responsibilities • Greet guests in a friendly and courteous manner, and ensure a positive lasting impression. • Escort guests to their assigned tables or waiting areas. • Manage reservations and maintain a reservation system. • Advise guests on the menu, specials, and unusual features of the restaurant. • Ensure that all guests are served with a consistent high level of quality. • Address customer complaints, suggestions or concerns, and report them to a Manager or the respective department • Ensure that the restaurant is clean, well maintained and operational at all times.
Requirements • A minimum of 2 years of experience as a host or hostess in a high-end restaurant or hotel. • Fluent in English, and a second language such as Arabic, French, Italian, Spanish, Russian, or Chinese will be an advantage. • Knowledge of a restaurant reservation system is essential. • Strong customer service, problem-solving, and communication skills. • Positive attitude, reliable, and guest-oriented. • Willing to work flexible schedules including weekends and evenings • Ability to work as part of a team and follow instructions. • Knowledge of dining etiquette, menu presentation, wine service, and bar service is a plus.
Benefits As per the market standards.
