HR Operations Supervisor

Job Purpose To supervise and ensure the effective delivery of day-to-day HR Operations activities across the employee lifecycle, ensuring accurate employee data, timely payroll inputs, proper personnel administration, compliance with Egyptian Labour Law and company policies, and a high level of service to employees and internal stakeholders.

Key Responsibilities

1. Personnel Administration • Supervise the full employee lifecycle from hiring through separation, ensuring all processes are completed accurately and on time. • Manage employment contracts, renewals, probation confirmations, promotions, transfers, and termination processes. • Ensure employee personnel files are complete, accurate, confidential, and regularly audited. • Manage Social Insurance and Labour Office documentation and follow up with relevant governmental authorities. • Prepare official HR letters, employment certificates, and other legal employment documents. • Ensure compliance with Egyptian Labour Law, Social Insurance regulations, and company HR policies and procedures. • Ensure proper documentation and clearance of employee exits, including leaver checklists and final settlements. • Provide guidance and support to employees and managers on HR operational policies and procedures.
2. Payroll Operations • Review and validate monthly payroll inputs to ensure accuracy, completeness, and timely processing. • Coordinate with Payroll and relevant stakeholders to ensure all employee changes are properly reflected in payroll. • Monitor payroll-related changes including new hires, resignations, allowances, deductions, and unpaid leave.
3. HR Operations • Supervise attendance, leave, and employee balance administration, ensuring accurate and timely updates. • Ensure the accuracy and integrity of employee data within Oracle HR and other HR systems. • Monitor HR transactions and ensure all employee movements and changes are properly recorded. • Prepare and maintain HR operational reports, dashboards, and workforce data as required. • Monitor HR service delivery and ensure employee requests and inquiries are handled within agreed timelines. • Identify opportunities to streamline HR processes, improve efficiency, and reduce manual activities. • Support HR digital transformation initiatives, including system enhancements, automation, and process digitization. • Develop and maintain HR Operations SOPs, process guidelines, and documentation.
4. Team Supervision & Stakeholder Management • Supervise, guide, and support the HR Operations team to ensure effective workload distribution and timely delivery of services. • Set clear priorities and monitor the team's performance against agreed objectives and service standards. • Ensure effective coordination with HRBPs, Talent Acquisition, Total Rewards, Finance, and other relevant functions. • Act as a point of escalation for complex HR Operations and employee-related matters. • Promote a high level of accuracy, confidentiality, responsiveness, and customer service within the HR Operations function.
5. Compliance & Continuous Improvement • Ensure HR Operations practices are aligned with applicable labour laws, social insurance regulations, and internal policies. • Support internal and external HR audits and ensure required documentation is readily available. • Monitor compliance gaps and recommend corrective actions where required. • Review existing HR processes and recommend improvements to enhance efficiency, accuracy, and employee experience. • Maintain strict confidentiality and security of employee information and HR records.

Requirements • Bachelor's degree in Human Resources, Business Administration, or a related field. • 5–7 years of relevant HR Operations / Personnel experience , preferably within a structured corporate environment. • Previous supervisory or team leadership experience is preferred. • Strong knowledge of Egyptian Labour Law and Social Insurance regulations. • Practical experience with payroll processes and HRIS, preferably Oracle . • Strong proficiency in Microsoft Office, particularly Excel. • Experience in HR process improvement and digital HR initiatives is an advantage.