Order Entry Coordinator
Role overview
Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary We are seeking a passionate and talented Order Entry Coordinator to join our dynamic team. The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.
Key Responsibilities • Process and manage customer and intercompany orders in Oracle, ensuring accurate pricing, quantities, customer data, Incoterms, currency, and billing information before order release. • Coordinate with Finance/Accounting to resolve credit holds, pricing and tax discrepancies, invoice issues, and ensure alignment between orders, shipments, invoices, and outstanding balances. • Monitor and resolve order holds by collaborating with Sales, Planning, Logistics, Warehousing, and other relevant functions to ensure timely order fulfillment and adherence to SLAs. • Maintain data accuracy and monitor performance, ensuring customer and order master data integrity while tracking order-entry KPIs, SLA performance, hold aging, and recurring root causes. • Ensure compliance and audit readiness by maintaining complete transaction trails and documentation for order-to-cash and intercompany processes, including billing, transfer pricing, tax, and month-end closing requirements.
Requirements • Bachelor's degree in Business Administration, Supply Chain, Accounting/Finance, or a related field. • 1–4 years of experience in order management, order-to-cash (O2C) operations, ideally in pharma, FMCG, or manufacturing. • Hands-on working experience with Oracle ERP (Order Management module) is required. • Prior exposure to working closely with Accounting/Finance teams (credit control, invoicing, AR) strongly preferred. • Strong Excel skills; comfort working with high transaction volumes and data accuracy checks. • Working knowledge of English and Arabic preferred. • Exposure to intercompany billing, transfer pricing, or multi-entity order processing across group companies is a strong advantage.
